REFUND & RETURN POLICY
We want you to be satisfied with your purchase from AERISHK.
This policy explains how returns, cancellations, exchanges, and refunds are handled.
1. UK 14-Day Cancellation Right
If you are a consumer in the UK, you generally have the legal right to cancel an online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
After notifying us of cancellation, you generally have a further 14 days to return the goods.
2. How to Request a Return
Before returning an item, please contact:
Please include:
- Order number
- Name used for the order
- Product name
- Reason for return, if applicable
- Photographs, if the item is damaged or defective
We will provide return instructions where required.
3. Return Condition
Returned products should be:
- Unused where reasonably possible
- In their original condition
- Returned with original accessories
- Returned with original packaging where reasonably possible
You may handle goods as reasonably necessary to establish their nature, characteristics, and functionality.
If goods have been handled beyond what is reasonably necessary, applicable law may permit a deduction for diminished value.
4. Return Shipping Costs
For a change-of-mind cancellation, the customer may generally be responsible for the direct cost of returning the goods, unless applicable law or our specific offer provides otherwise.
If an item is defective, damaged, incorrect, or not as described, please contact us before returning it. We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
5. Refunds
Once we receive the returned goods, or appropriate evidence that they have been returned where legally applicable, we will process the refund in accordance with applicable law.
For UK statutory cancellations, refunds generally must be made within 14 days in accordance with the applicable rules. Standard delivery costs must generally also be refunded, although an additional cost for an upgraded delivery service may not be refundable.
Refunds will normally be issued to the original payment method.
6. Non-Returnable Items
Certain products may be excluded from cancellation or return rights where permitted by law, including certain:
- Personalised or customised products
- Perishable goods
- Products that cannot be returned for hygiene reasons once unsealed
- Items specifically excluded by applicable law
Any applicable exclusion will be communicated where required.
7. Exchanges
We may offer exchanges depending on product availability.
Where an exchange is not available, we may provide another appropriate remedy, including a refund where required by law.
8. Faulty or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product materially different from its description
please contact us at support@aerishk.com as soon as reasonably possible.
Please provide photographs or other information that helps us investigate the issue.
9. Return Address
KAVRILOXA GLOBAL TRADE LTD
61 Amhurst Road
London, E8 1LL
United Kingdom
Important: Please contact customer service before sending a return so that we can confirm the applicable return procedure.
10. Your Statutory Rights
Nothing in this policy affects your statutory consumer rights.