SHIPPING POLICY
At AERISHK, we aim to provide a reliable and convenient delivery experience.
1. Order Processing
Orders are normally processed within 1–5 business days after payment confirmation.
Orders are not normally processed on weekends or UK public holidays.
During promotional periods, holidays, or periods of unusually high demand, processing may take longer.
2. Shipping Destinations
We may ship products to eligible destinations shown at checkout.
Available shipping methods, destinations, costs, and estimated delivery times may vary depending on the product and destination.
3. Delivery Estimates
Estimated delivery times will be shown during checkout where available.
Delivery estimates may be affected by:
- Carrier delays
- Weather
- Customs processing
- Public holidays
- Incorrect or incomplete addresses
- International shipping conditions
- Events outside our reasonable control
4. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Promotional free-shipping offers may be subject to the terms displayed with the promotion.
5. Order Tracking
When tracking information is available, we will provide it to the email address associated with your order.
Please allow some time for tracking information to become active after the parcel has been handed to the carrier.
6. Incorrect Address
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
7. Lost or Damaged Packages
If your package appears damaged upon delivery, please contact us as soon as possible and provide photographs of the packaging and product.
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbours, building management, or the carrier.
You can then contact us at:
8. Customs and Import Charges
For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply depending on the destination.
Where applicable, responsibility for such charges will be communicated at checkout or otherwise in accordance with applicable law.
9. Delivery Delays
We will make reasonable efforts to assist with delayed shipments.
However, carrier delays or circumstances outside our reasonable control may occur.
10. Contact
AERISHK
Operated by KAVRILOXA GLOBAL TRADE LTD
61 Amhurst Road
London, E8 1LL
United Kingdom
Email: support@aerishk.com